Your privacy and the Internet

The nature of the Internet is such that Web servers automatically collect certain information about a visit to a website, including the visitor’s Internet Protocol (IP) address. IP addresses are unique numbers assigned by Internet Service Providers (ISP) to all devices used to access the Internet. Web servers automatically log the IP addresses of visitors to their sites. The IP address, on its own, does not identify an individual. 

Unless otherwise noted, Soldiers Helping Soldiers does not automatically gather any specific information from you, such as your name, telephone number or email address. Soldiers Helping Soldiers would obtain this type of information only if you supply it to us, for example, by email or by filling in a contact form.

In cases where services are provided by organizations outside of Soldiers Helping Soldiers, such as this website and social media platforms or mobile applications, IP addresses may be recorded by the Web server of the third-party service provider.

Please find a link to the WordPress privacy policy here.

Social Media Terms of Use

This notice has been written to explain how Soldiers Helping Soldiers and its Chapters interact with the public on social media platforms.

Content and Frequency

We use our social media accounts as an alternative method of sharing the content posted on our website and through print products with our stakeholders, volunteers and clients. By following our social media accounts (by “following,” “liking” or “subscribing”), you can expect to see information about Soldiers Helping Soldiers operations and initiatives.

We understand that the Web is a 24/7 medium, and your comments are welcome at any time. You should expect to see new content posted regularly. Comments submitted will be read and responded to as soon as possible.

Because the servers of social media platforms are managed by a third party, our social media accounts are subject to downtime that may be out of our control. As such, we accept no responsibility for platforms becoming unresponsive or unavailable.

Links to Other Websites and Ads

Our social media accounts may post or display links or ads for websites that are not under our control. These links are provided solely for the convenience of users. Soldiers Helping Soldiers is not responsible for the information found through these links or ads, nor does it endorse the sites or their content.

Following, “Favouriting” and Subscribing

Our decision to “follow,” “favourite” or “subscribe” to another social media account does not imply an endorsement of that account, channel, page or site, and neither does sharing (re-tweeting, reposting or linking to) content from another user.

Comments and Interaction

We will read comments and participate in discussions when appropriate. We ask that your comments be relevant and respectful. We reserve the right to delete comments that violate this notice, and the user may be blocked and reported to prevent further inappropriate comments.

By submitting a comment on this site, you, as the user, agree to indemnify and hold harmless Soldiers Helping Soldiers against any liability and any and all third-party claims, demands, actions or costs (including legal costs on a solicitor-client basis) arising from its publication, including but not limited to breach of confidentiality or copyright, libel, or any obscene, defamatory, blasphemous or other actionable statement you may make.

We cannot engage in issues or answer questions that break the rules of this notice. Soldiers Helping Soldiers will not comment on behalf of or share information about its clients. We will take seriously and report to the proper authorities any threats to clients and volunteers.

We reserve the right to edit or remove comments that:

• Contain personal information;
• Are contrary to the principles of the Canadian Charter of Rights and Freedoms;
• Express racist, hateful, sexist, homophobic, slanderous, insulting or life-threatening messages;
• Put forward serious, unproven or inaccurate accusations against individuals or organizations;
• Are aggressive, coarse, violent, obscene or pornographic;
• Are offensive, rude or abusive to an individual or an organization;
• Are not sent by the author or are put forward for advertising purposes;
• Encourage illegal activity;
• Are unintelligible or irrelevant;
• Are repetitive or spam; and
• Do not, in our opinion, add to the normal flow of the discussion.

In short, please be respectful and make sure that your comments are relevant to where they are posted. The views of users commenting on our social media accounts do not necessarily represent the views of Soldiers Helping Soldiers.

Accessibility of Social Media Platforms

Social media platforms are third-party service providers and are not bound by standards for Web accessibility.

If you have difficulty accessing content on our social media accounts, please contact us and we will try to solve the problem or provide you with the information in a different format.

Privacy

Our social media accounts and website represent only our presence on third-party service providers.

For more information, please refer to our Privacy Notice regarding third-party social media, above.

Official Languages

Many social media platforms have multiple language options and provide instructions on how to set your preferences. Soldiers Helping Soldiers is committed to ensuring that our information is available in at least one official language, either French or English. When posted in both French and English, both versions will be of equal quality.

We reply to comments in the official language in which they are posted. If we think the response is a question of general public interest, we may respond in both official languages.

We may share links that direct users to sites of organizations or other entities that are not subject to languages acts and available only in the language(s) in which they are written.

Questions and Media Requests

Media are asked to send questions to the Chapter Lead which can be found on our website, or submit a media query electronically to director.comms@soldiershelpingsoldiers.ca.